Delete your account and data

SaySi · Last updated 2026-11-14

Delete in the app

In the SaySi app: the "Grown-ups" tab → the grown-up check (a simple question, or the grown-up PIN you set) → "Account and data" → "Delete the account and all data" → "Yes, delete everything".

The books, voices and settings on the phone are erased at once and the account stops working. Our server records are erased within the periods below.

Ask for deletion without the app

If the app is already deleted or cannot be opened, email support@booksaysi.com with the subject "SaySi account deletion". No form is needed.

If you signed in with an email address in the app, write from that address: we find the account by it, delete it and reply when it is done. We may ask one confirming question by email, but we never ask for a photo or an ID. If you only signed in with Google or Apple, write from that account's email address (if you used Apple "Hide My Email", tell us roughly when you signed in and the kind of phone, and we will find the account).

If you never signed in with an email address, the account is linked only to the phone. Deleting the app erases the phone's copy, and the server records are deleted after 18 months without use. To delete them sooner, reinstall the app and delete as above, or email us.

What is deleted

The family account, child profiles, guardian consent records, the guardian's email and the Google/Apple sign-in identifier (if you signed in; for Apple we ask Apple to revoke the sign-in link), page fingerprints and the page list, pearl records and the remaining pearls, reading time, settings, the word notebook (words, meanings, sentences, book and page references), and the 24-hour working copy on the server (page text and audio).

Original photos are never stored anywhere in the first place. Page photos in the phone's archive are erased with the account in the app, or with the app.

When

After a deletion request the account stops working at once and our server records are erased within 30 days. Copies in backups age out within 35 days.

What remains

A pearl total that cannot identify the family (tax records), store transaction and pass records without a family link (to prevent duplicate grants), one hashed value of the guardian's email address or sign-in account without family information (so it cannot receive the signup gift twice), and service cost records without family information (13 months). See the retention policy (/legal/retention) for every period.

Deleting the app or the account does not cancel a store subscription. Cancel it in the App Store or Google Play subscription settings.

Contact

Istmo One LLC · support@booksaysi.com.